Where are you located?:

We are located in Winston-Salem, NC 27127. We do not have a public retail store. For the security of our animals, we do not provide the address of our facility.

How do I buy an animal?:

We currently sell live animals exclusively through our MorphMarket store. Send us an inquiry there and we will walk you through the process. Merch, fossils, and specimens are sold separately through our Square site.

Payment:

How to pay:

Once you have signed the Purchase Terms/Responsible Keeper Agreement, we send a payment request through MorphMarket. The MorphMarket payment request accepts credit/debit cards and ACH bank transfer. ACH payments take 3 to 5 business days to clear, and your ship date is set once payment clears. We do NOT accept payment via PayPal or Venmo. However, if you have a PayPal card, you can use that as a regular card. Afterpay is available on request for purchases over $500 and is handled through a separate Square invoice. Orders picked up in person may be paid by cash, CashApp, or credit/debit card.

Why do I have to sign a purchase agreement?:

At Mortal Coil Serpentry, sales come second to the well-being of the animals. The Purchase Terms/Responsible Keeper Agreement exists to help insure that animals will be properly cared for and that keepers will comply with their local and state laws. It further makes sure that there is full transparency with our customers and that they know exactly what to expect as we fulfill their order.

Why do I pay through MorphMarket?:

Payment through MorphMarket helps insure compliance with buyer and seller protection requirements. This is simply to protect our business and prevent fraud so that we can continue to provide the best self-produced animals at the best price.

Payment Plans:

We offer payment plans on animals over $500 with a non-refundable 30% deposit. We offer 30 day payoff up to $1500, 60 day payoff for $1500-$3000, and 90 day payoff over $3000. There are no refunds for defaulted payment plans. If you cannot finish paying for an animal you will lose the 30% deposit and the remaining balance will be issued as store credit towards a future purchase. We can be flexible with the payoff timeline within reason. We do not offer payment plans under $500. Afterpay is also available on request for purchases over $500.

Holds:

We offer short-term holds (up to one week) with a non-refundable deposit of 50% for purchases under $150 or 30% for $150 and up.

Refunds:

We do not offer refunds. Any issues with orders will be resolved with either replacement or store credit. If there is any issue with your purchase under the aforementioned condition, please reach out to us and we will work with you to make it right.

Health, Sex, Genetics Guarantee:

We guarantee sex, health, and genetics of all animals. Upon arrival, we ask that you check the animal over. If you notice anything is wrong please contact us immediately. If no contact has been made within 24 hours of arrival we assume you are content with the animal(s) and we no longer take responsibility for them. We are here to help you give your pet a long and happy life, but it is your responsibility to provide them with sufficient care, husbandry, and healthcare.

Shipping:

Cost:

Shipping is a flat rate and the cost for each animal is listed on its MorphMarket listing. Some higher priced animals ship for free, as noted on the listing.

Can I pick up in person?:

We welcome pickup near our facility in Winston-Salem, NC, or at any shows we’re attending. Show dates can be found on our website and Facebook page.

When we ship:

We ship one prearranged day per week, usually Tuesday, via priority overnight. We only ship when weather is permitting (between 40°F-90°F). We will let you know when our next shipping day is when you inquire.

Where do we ship:

We ONLY ship to FedEx Ship Center locations in the Continental US. Valid FedEx Ship Center locations will say “FedEx Ship Center” and nothing else. FedEx Office, FedEx Onsite, FedEx Office and Ship Center, FedEx Authorized Ship Center, or any other third party vendor CANNOT be used as these locations cannot receive live animals. We do not offer home delivery. Buyer is responsible for selecting the FedEx Ship Center that is most convenient for them, but we are glad to assist you in finding a location near you if needed. This is for the safety of the animals as well as to insure that packages are received by their intended recipients.

Picking up your order:

The party who’s legal name is on the package must be the party that picks up the package. FedEx requires that ID be presented. Buyer is responsible for picking up animal(s) within 2 hours of available pickup time (as indicated by the provided tracking number) or all guarantees are null and void. Buyer must notify seller of any dead on arrival animals within 1 hour of pickup and provide video evidence. If an animal arrives DOA, the animal will be replaced with one of equal value or lesser value or the value can be applied toward the purchase of another animal.

Fraud Prevention:

We perform all due diligence to prevent fraud and stand behind the validity of EVERY sale under the terms above. We fully document and track every transaction. Any and all attempted payment reversals WILL be met with litigation and/or criminal prosecution.

Support:

We are always happy to answer any questions you may have, both before and after your purchase. We wish you and your beloved pets health and happiness, and we thank you for your patronage!

Thanks for reading!

As a special thank you for taking the time to read our store policy, please include the phrase “My hovercraft is full of eels” in your inquiry and get $10 off.